Description
What this service covers
Most website break-ins come through an add-on with a known flaw that was fixed months earlier. Each month we apply updates to the core, themes and extensions on your open-source site platform, trying them on a staging copy first, compare key pages visually to catch layout changes, and only then apply the updates live. Backups are stored off-site every day and a restore is tested monthly. If your site is ever infected with malware, the cleanup is covered by the plan.
What you receive
- Monthly updates to core, themes and extensions, tested on staging first
- Visual comparison of key pages before updates go live
- Daily off-site backups, with a monthly test restore
- Uptime monitoring with alerts sent to our team as well as yours
- Malware scanning, plus cleanup if an infection is detected
- A quarterly review of site performance and page speed
- A monthly report covering updates made, uptime and any issues
The work in 4 stages
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01
Stage 1: Get set up
The site is reviewed, backups are put in place and monitoring is connected.
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02
Stage 2: Update safely
Each monthly cycle runs on staging, is checked, and then goes live.
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03
Stage 3: Keep watch
Uptime and security are monitored continuously between cycles.
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04
Stage 4: Report back
A brief monthly summary lists the work done and anything needing attention.
Who it suits, and what we need from you
Ideal for
- Businesses whose website brings in leads or takes payments
- Online shops where every hour of downtime costs real money
- Owners who have not updated their site since it launched
What we need from you
- Admin logins for your site platform and hosting account
- A staging environment, or permission for us to set one up
- A contact who can approve decisions when needed
You share these through the brief on your order page after checkout.
What changes for your team
- Updates happen safely rather than being delayed out of fear
- Backups proven by actual restores, not just scheduled
- Malware cleanup is covered by the plan rather than charged as an emergency
Questions about this service
Are content edits included?
What if our site is already infected?
Do you offer hosting?
This is a remote service: nothing is shipped physically, and the work is delivered into systems you control. See delivery and handover and refunds and cancellation for the full terms.
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