Description
What this service covers
Your customers spend their day in chat apps, but official business messaging comes with rules that trip teams up: templates must be approved, a service window restricts what you can send, and opt-outs must be honoured. We complete business verification, draft and submit up to 10 templates for approval, then link the channel with your own systems so order confirmations, dispatch updates and payment reminders are sent automatically. Replies go to your support tool or a simple bot. Delivery, read and failure statuses are written back to your database, consent is handled as required, and costs are modelled against your expected volume.
What you receive
- Business verification done and the messaging account set up
- Up to 10 message templates written and sent for approval
- System events connected so the correct message is sent automatically
- Customer replies directed to your support tool or a basic bot
- Delivery, read and failure statuses saved to your database
- Opt-in and opt-out managed according to platform rules
- A cost projection based on your expected message volume
The work in 4 stages
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01
Stage 1: Verify
Business verification and the provider account are completed.
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02
Stage 2: Write templates
Messages are drafted to suit each purpose and sent for approval.
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03
Stage 3: Connect
Your system events are linked to sending and status updates.
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04
Stage 4: Roll out
A small pilot group goes first, followed by everyone.
Who it suits, and what we need from you
Ideal for
- Online sellers whose dispatch emails go unopened
- Service businesses calling customers to confirm bookings
- Teams paying for SMS that arrives late and is ignored
What we need from you
- A registered business with the documents the platform requires
- A phone number not already linked to the consumer chat app
- A list of events that should trigger a message
You share these through the brief on your order page after checkout.
What changes for your team
- Messages customers actually read, with delivery confirmed
- Support chats land in a shared inbox, not on a staff member’s phone
- Templates written to comply with the platform’s rules
Questions about this service
How long does business verification take?
What does the messaging platform charge?
Can our current landline number be used?
This is a remote service: nothing is shipped physically, and the work is delivered into systems you control. See delivery and handover and refunds and cancellation for the full terms.
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