Description
What this service covers
A handful of well-chosen participants will reveal most serious usability issues. We recruit five people who match your audience, give them realistic tasks on the live product and watch without stepping in. Each 45-minute session captures screen and audio. Issues are ordered by the number of participants who hit them and how severely they were held up, and each comes with a video clip. We report task-by-task completion and success rates, name the fix for every problem, and walk your product and design team through the results. Footage settles arguments about a confusing screen far quicker than opinion.
What you receive
- Five participants matched to your user profile, recruited and booked
- 45-minute moderated sessions with screen and audio recorded
- Video clips illustrating every significant finding
- Findings ranked by severity and by the number of participants affected
- Specific recommended fixes, not just descriptions of the problem
- Task-by-task completion and success rates
- A debrief session for the product and design team
The work in 4 stages
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01
Stage 1: Set up
Tasks, participant criteria and success measures are agreed with you.
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02
Stage 2: Find people
Suitable participants are sourced, screened and booked.
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03
Stage 3: Observe
Five moderated sessions take place and are recorded.
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04
Stage 4: Share
Issues are ranked, clips edited and recommendations walked through.
Who it suits, and what we need from you
Ideal for
- Products with good traffic but weak conversion or completion
- Teams arguing over whether a specific flow is confusing
- Anyone about to invest in a major redesign
What we need from you
- A working product or prototype, with login details for participants
- Sign-off on the test tasks and the participant profile
- The person who prioritises fixes attending the debrief
You share these through the brief on your order page after checkout.
What changes for your team
- Video evidence that ends internal debates in a single meeting
- Fixes prioritised by observed behaviour, not by the loudest voice
- A repeatable test plan for checking your changes later
Questions about this service
Can five participants really be enough?
Can sessions be run in Indian languages?
Could you test a rival product as well?
This is a remote service: nothing is shipped physically, and the work is delivered into systems you control. See delivery and handover and refunds and cancellation for the full terms.
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